FAQS

Q. When can I start experiencing the CYL Online SOULFEST?

You can experience the CYL Online SOULFEST starting on Monday, February  24, 2020 12 am PT. On each day Feb 24 – 28 you can watch and listen to a set of 11 unique interviews for 24 hours. At 11:59 pm PT the current day’s set of interviews will expire. You can listen to a new set of 11 interviews beginning at 12:00 am PT .Your last chance to watch and listen for free is Saturday, February 29, 2020 until 11:59 pm PT.

Find out what day and time in your local time zone the SOULFEST begins using Time Zone Converter.

Q. I missed watching one of the speakers on the day they were featured. Can I still watch the interview?

You have one additional chance to watch and listen to all of the interviews for free on Saturday, February 29, 2020 until 11:59 pm PT.

Q. How do I find my login and password to access the SOULFEST?

Search your email for the subject line: Your CYL Online SOULFEST Login Details sent from lizdawn@celebrateyourlife.com

. You may need to check your Spam folder. 

We recommend that you white list emails coming from celebrateyourlife.com by adding this email address to your safe sender list in your Contacts. If you are a Gmail user, be sure to check your Promotions tab. 

Q. How do I login for the SOULFEST?

If you’ve already signed up for the SOULFEST, on the homepage under the sign up box, click on “Already signed up, login here.” Enter your email address and password that was emailed to you. 

Q. I forgot my password. Can you send it to me?

On the homepage under the sign up, click on “Already signed up, login here.”  Under “Forgot your password” enter the email address you used to sign up for the SOULFEST. Then look for the email from lizdawn@celebrateyourlife.com with the subject line: Your CYL Online Soulfest Login Details.

Q. The website isn’t loading properly for me. What can I do to fix it?

We recommend using a WiFi connection, especially if you are on a mobile device (phones and tablets). If our website isn’t loading properly, please try refreshing your browser after a few minutes.

Q. How do I access the SOULEST workbook and bonus gifts for signing up? 

During the SOULFEST you can access these gifts on the Welcome: SOULFEST Workbook, Opening Heart Guided Meditation, and the Wayne Dyer “5 Steps to Create the Life You Desire Audio Workshop.” After the SOULFEST has ended these gifts are only available by purchasing the SOULFEST Digital Package.

Q. I just watched an interview that has a Bonus Gift. How do I download the gift?

Click on the Download Now button below the gift. Depending on the format the gift and your device, the gift may open or download different ways. Most files including PDFs, MP3, and MP4 videos, will open in a new window or tab. If the speaker provided multiple gifts they are in a Zip file, which in most cases will be saved to your downloads folder or the location you have set to save downloads. You can find more detailed instructions on how to open a zip file by clicking these links for iPhone or iPad and a mobile Android Device.

Q. I purchased the SOULFEST Digital Package. How can I access my videos, audios, transcripts, and free gifts?

Upon purchase, you’ll receive instant access to several bonus gifts including Best of Audio Workshops. The SOULFEST package of video and audio lessons, PDF transcripts and speaker gifts will be accessible on March 9. To access them, login to our website and click on the Digital Library tab.

Q. Can I purchase the SOULFEST package as a gift for someone?

Yes, and how generous of you! Our customer service department can assist you in gifting the SOULFEST. Contact us at lizdawn@celebrateyourlife.com

 or (480) 970-8543.

Q. Where is my receipt for the purchase of the SOULFEST Digital Package?

You can find your receipt in your email by searching for support@cylonlinesoulfest.com. Find the subject line “Your CYL Online Soulfest order is now complete.”

Q. I purchased the Digital Library. Can I download the interviews?

Yes, you can download the audio speaker interviews, but the video interviews and other bonus audios are only available for streaming. To download the audio content:

1) Login to the SOULFEST website.

2) Go to the Digital Library.

3) Click on the speaker you would like to download. 

4) Click on the button Download Audio MP3 file.

5) The file will be saved to your Downloads folder or the location you have set to save downloads.

Q. Can I purchase the SOULFEST package with foreign currency?

Yes, you can purchase the SOULFEST digital package with the U.S. Dollar, British Pound Sterling, and Australian Dollar. NOTE: Your bank determines the currency conversion and may charge fees. Celebrate Your Life does not have control over these items.

Q. What is your refund policy?

If you are not completely satisfied for any reason, just contact Celebrate Your Life Customer Care within 30 days of purchase for a full refund, no questions asked. Contact us at lizdawn@celebrateyourlife.com or (480) 970-8543.

Q. I don’t speak English. Is the CYL Online SOULFEST available in other languages?

Currently, the 2020 CYL Online SOULFEST interviews are only available in English. 

Q. I need technical support.

Please contact our customer service at lizdawn@celebrateyourlife.com or (480) 970-8543.

Q. Closed Caption:

We had every intention of providing closed caption for the this event, however sadly our tech system is not cooperating properly.  If you are hearing impaired, and would like to have access to the video content, we have another solution for you.  Please email us directly at:  LizDawn@celebrateyourlife.com

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